Comments & Complaints

We try to do our best but we are only human and welcome your comments and suggestions. If you have a complaint the receptionist may be able to resolve it for you. If not, please make an appointment to discuss this with the Practice Manager. Alternatively, you can put the complaint in writing to the practice. We do try to learn from our mistakes and misunderstandings with patients.
The practice has a suggestion box and a how to complain leaflet.

Friends & Family Test

We would be grateful if you could complete this short survey following your recent experience of our service.

Friends and Family Test

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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